At Lavish Coffee, we are committed to providing our customers with high-quality coffee and a satisfying experience. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy below:
1. Return Policy
Due to the nature of our products, we currently do not accept returns on brewed coffee, food items, or any opened packaging. However, if there is an issue with your order that falls within the criteria outlined below, we will be happy to assist you.
Returns are accepted under the following conditions:
- Damaged or Defective Products: If the product you received is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order. We will offer you a replacement or a full refund based on the situation.
- Incorrect Item Received: If you received an item that was not what you ordered, please notify us within 48 hours of receiving your delivery. We will arrange for a return or exchange.
2. Refund Policy
We want you to be completely satisfied with your purchase. If you are unhappy with a product, a refund may be issued in the following cases:
- Damaged or Defective Products: A full refund or replacement will be provided if the product is damaged or defective, as long as the issue is reported within 48 hours of delivery.
- Incorrect Orders: If an incorrect item is delivered to you, a refund will be issued once the item is returned, and the correct product will be sent to you.
Refund Process:
- Refunds will be processed to the original payment method used for the order.
- Refund requests are typically processed within 5-7 business days after confirmation of the issue.
3. Non-Refundable Items
Please note that the following items are non-refundable:
- Opened or used coffee beans, ground coffee, or any other consumable products.
- Gift cards or promotional items.
- Any orders that fall outside of the return window.
4. How to Request a Return or Refund
To initiate a return or refund, please contact us via:
- Email: business@lavishcoffee.net
Please include the following details in your request:
- Order number
- Description of the issue
- Photos of damaged or incorrect items (if applicable)
5. Shipping Costs
- If your return is due to an error on our part (damaged, defective, or incorrect product), Lavish Coffee will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping.
6. Exchanges
If you prefer to exchange an item (for example, a product defect or an incorrect order), we will gladly offer an exchange for the same or equivalent item. You must contact us within 48 hours of receiving your order for an exchange.
7. Changes to the Policy
Lavish Coffee reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the updated date.
Thank you for choosing Lavish Coffee! We appreciate your business and are here to ensure you have a great experience with our products. If you have any questions or concerns, don’t hesitate to reach out.